Frequently Asked Questions

If your question is not addressed below, please contact us through our support form and we'll get back to you shortly.

General

Backup

Recovery

Seat Management

Activity Logs

Settings

How can I know the current status of the objects in my Salesforce account?

You can see the current status of all objects in your Salesforce account by filtering them using the Status and Type dropdowns.

1. Click the Status dropdown. Select either All, Completed, Pending, In Progress, Failed, or Partially Completed to view the corresponding objects under each status.
   

   Note: Partially Completed refers to objects that are partially backed up due to exhausted API requests.

2. Click the Type dropdown. Select either All, Data, or Metadata to view all the objects or just their data or metadata. Data indicates the total record count for a specific object, while Metadata provides all relevant information about that object.
   

Can I search for a specific object in my Salesforce account?

Yes, you can search for a specific object in the list using the search bar next to the Type dropdown. Simply enter the name of the object you wish to search, and it appears in the list below.

Can I get an overview of all the activities performed with the IDrive^® Salesforce Backup application?

Yes, you can obtain a centralized overview of all activities performed using the IDrive^® Salesforce Backup application through the Overview section. This section offers you insights into the following attributes.

• Last 10 days backup

  This section shows the backup statuses of the last 10 days. Hovering over each status indicator displays a data tooltip with details, including the date and the total number of backup statuses for each category (Completed, In Progress, Failed, Partially Completed). It also displays the count of Backups, Exports, Restores, and Compares in progress.

• API Usage

  This section displays the total number of API requests allowed per day for your Salesforce account, the utilization percentage, and the requests utilized over the last 24 hours for backup activities. The API usage for Salesforce backup will be in sync with the API usage displayed in your Salesforce account. As all the activities rely on API request utilization, the exhaustion of API requests can affect activity completion.

• Total Seats for Billing

  A seat refers to a standard profile user in Salesforce. Every Standard profile within your native Salesforce account will be considered as a Seat in IDrive^® Salesforce Backup and will be billed accordingly. Every time the seat count is refreshed, the total number of seats for billing is updated accordingly.

• Account Information

  This section provides insights into account information, such as Registration Date, Provider, Organization Type, Super Admin, Customer ID, and Administrative Center.

  

Where can I view the date and time of the last successful backup?

You can view the date and time of the last successful backup, in the Dashboard under Objects.

To navigate and view the backup activities on any given date and time,

1. Click Snapshots.
2. Navigate to the calendar and select the date you want to view the backup activities.
   
3. Click the snapshot backup with the date and time of your preference.
4. The total number of backed-up objects appears as a list.

I see a tooltip icon next to the object names. What does this indicate?

The tooltip icon next to the object names indicates that the corresponding object has an updated version. You can see the updated object version by selecting the snapshot that contains the latest selection backup.

How does IDrive^® Salesforce Backup meet the HIPAA compliance requirements?

IDrive^® Salesforce Backup utilizes IDrive^® e2 cloud object storage technology, which ensures the following and assists you in meeting HIPAA compliance:

• Physical security of the data centers
• Strong authentication and authorization controls for cloud, storage, and networking infrastructure
• Encrypts data at rest and in transit to safeguard confidential patient information

How does IDrive^® Salesforce Backup run backups?

IDrive^® allows automated daily backup for your Salesforce environment. In practice, IDrive^® fetches only the daily changes to minimize Salesforce API usage. You can also run backups on demand. After the initial setup, the backups run automatically without manual intervention. On the user-friendly dashboard, you can monitor backup status, see

Note: Contact support if you require automated backups up to three times per day.

How do I get started with IDrive^® Salesforce Backup?

To get started,

1. Sign in to your IDrive^® account.
2. Click Salesforce Backup.
   
3. Click the Connect Salesforce Account button under either the Production Salesforce Backup or Sandbox Salesforce Backup account configurations.
   
4. Clicking either button directs you to the Salesforce login page.
5. For a Sandbox Salesforce Backup account,
   1. Click Use Custom Domain, enter your custom domain name, and click Continue.
   2. Enter your login credentials and click Log In to configure your Salesforce account.
6. For a Production Salesforce Backup account, you can enter your login credentials and click Log In to configure your Salesforce account.
7. Click Allow on the Permission screen.
8. Once the account is successfully configured, you can view the IDrive^® Salesforce Backup application welcome page. The welcome page features tabs for Dashboard, Seats, Activity Logs, and Settings, each with its respective options and controls.

How can I back up all the objects in my Salesforce account, including their data and metadata?

You can back up all the objects in your Salesforce account by performing a full snapshot-based backup.

To perform a full snapshots-based backup:

1. Click Backup.
2. In the Backup popup, the Snapshot radio button is preselected, while the Selected Items radio button is disabled. It suggests that the records associated with all the object types in your Salesforce account will be backed up from scratch.
   
3. Click Backup now.
4. To view the backup, click the Snapshots field.
   
5. In the popup, the backups appear under Snapshots.
6. Click the particular snapshot timestamp.
   
7. The backed-up object types appear under Objects, with all their details listed in the grid below.

Can I back up the records recently added to a specific object without performing a complete backup of all the objects?

You can back up recently added records to a specific object or set of objects with the selective backup feature. It helps you back up only the objects you select, without including all available objects.

To perform a selective backup:

1. Select the checkbox next to the specific object type.
2. Click Backup.
3. In the Backup popup, the Selected Items radio button is preselected, with the corresponding object count displayed based on your selection. It suggests that the records associated only with the selected object type will be backed up.
   
4. Hovering over the tooltip icon next to Selected Items displays the following note.
   Note: Selecting either ‘Data’ or ‘Metadata’ will back up both the object’s data and its metadata.
5. Click Backup now.
6. To view the selective backup, click the Snapshots field.
7. In the popup, the backups appear under Snapshots. Backups with an information tooltip next to them are selective backups. Hovering over the tooltip displays this note:
   Note: This snapshot contains a selection of objects.
8. Click the particular snapshot with its data and time.
9. The backed-up object type appears under Objects, with all its details listed.

Where can I find all the backup snapshots performed using the IDrive^® Salesforce Backup application?

You can locate all the backups, along with their details, by navigating to the Dashboard and clicking the Backups tab. It contains the details of all backup activities, including attributes such as:

Backup date
The timestamp of any specific backup operation.

Type
The type of backup based on the object selection (Selective or Full Backup).

Status
The status of any specific backup operation (Completed, Pending, In Progress, Failed, Partially Completed).

Can I export my Salesforce backup to other storage locations?

Yes, you can export your Salesforce backup to other storage locations, such as AWS S3, Azure Blob Storage, Google Drive, Microsoft OneDrive, Dropbox, Box, or download it to your local computer. You can export all objects or select objects based on your requirements.

To export all objects at once,

1. Click Export.
2. The Export window pops up. By default, the Snapshot radio button is selected while the Selected Items option is disabled.
3. Click the Export Format Type dropdown to select your preferred format. The available formats are Zip, MySQL, PostgreSQL, MSSQL, and Oracle SQL.
4. Click the Export to dropdown to select your preferred export location. The available destinations are Download, AWS S3, Azure Blob Storage, Google Drive, Microsoft OneDrive, Dropbox, and Box.
5. On selecting Download as the preferred destination,
   1. Click Export.
      
   2. For the first export instance, enter the verification code sent to the account administrator's email address to authorize your machine's IP address as a trusted IP address.
   3. Click Verify and Export.
6. On selecting AWS S3 as the preferred destination,
   1. Select a saved connection or click Setup new connection to add a new AWS S3 account.
   2. Enter Bucket name, Access key, Secret key, and select the Region.
   3. Click Connect.
      
   4. Click Export.
7. On selecting Azure Blob storage as the preferred destination,
   1. Select a saved connection or click Setup new connection to add a new Azure Blob storage account.
   2. Enter Container name, Account name, and Account Key.
   3. Click Connect.
      
   4. Click Export.
8. On selecting Google Drive as the preferred destination,
   1. Select a saved connection or click Setup new connection to add a new Google account.
   2. Click Export.
      
9. On selecting Microsoft OneDrive as the preferred destination,
   1. Select a saved connection or click Setup new connection to add a new Microsoft account.
   2. Click Export.
      
10. On selecting Dropbox as the preferred destination,
    1. Select a saved connection or click Setup new connection to add a new Dropbox account.
    2. Click Export.
       
11. On selecting Box as the preferred destination,
    1. Select a saved connection or click Setup new connection to add a new Box account.
    2. Click Export.
       

To export selected objects,

1. Select a saved connection or click Setup new connection to add a new connection.
2. Select the objects you wish to export and click Export.
3. The Export window pops up. By default, the Selected Items radio button is selected, with the corresponding object count in brackets.
4. The Zip format is the only Export format type available for selective object export.
5. Click the Export to dropdown to select your preferred export location. The available destinations are Download, AWS S3, Azure Blob Storage, Google Drive, Microsoft OneDrive, Dropbox, and Box.
6. On selecting Download as the preferred destination,
   1. Click Export.
      
   2. Enter the verification code sent to the account administrator's email address to authorize your machine's IP address as a trusted IP address.
   3. Click Verify and Export.
7. On selecting AWS S3 as the preferred destination,
   1. Select a saved connection or click Setup new connection to add a new AWS S3 account.
   2. Enter Bucket name, Access key, Secret key, and select the Region.
   3. Click Connect.
      
   4. Click Export.
8. On selecting Azure Blob storage as the preferred destination,
   1. Select a saved connection or click Setup new connection to add a new Azure Blob account.
   2. Enter Container name, Account name, and Account Key.
   3. Click Connect.
      
   4. Click Export.
9. On selecting Google Drive as the preferred destination,
   1. Select a saved connection or click Setup new connection to add a new Google account.
   2. Click Export.
      
10. On selecting Microsoft OneDrive as the preferred destination,
    1. Select a saved connection or click Setup new connection to add a new Microsoft OneDrive account.
    2. Click Export.
       
11. On selecting Dropbox as the preferred destination,
    1. Select a saved connection or click Setup new connection to add a new Dropbox account.
    2. Click Export.
       
12. On selecting Box as the preferred destination,
    1. Click Setup new connection to add a new Box account.
    2. Click Export.
       

You can view all the exports made by navigating to the Exports tab. The details of each export are listed here, including the source, type, destination, number of items, size, time, performed by, status, and export state. Additionally, you can either download a specific export to local storage or delete it if the storage destination was selected as Download.

What are the available file formats in IDrive^® Salesforce Backup for exporting backed-up data?

You can export the backed-up Salesforce data in ZIP, MySQL, PostgreSQL, MSSQL, and Oracle SQL formats. For selective exports, IDrive supports the ZIP format only. This is useful if you want to use Data Loader/Import Wizard or analyze data externally.

How can I identify the changes made to the records and fields of all the objects in my Salesforce account?

You can identify all the changes made to the record counts and fields of either any particular object or all the objects using the Compare option. This option allows you to compare any two snapshots or backups to identify changes in the total record counts and fields for a single data type object or all data type objects. However, it compares only the data object type counts but omits metadata object types.

To compare the snapshot backup of data object types,

1. Click Compare. The Compare popup appears.
2. Under Compare snapshot, click Select snapshot date. Click the date of your preference.
3. Under With Snapshot, click Select snapshot date. Click another date of your preference.
4. The Data radio button under Object type is selected by default.
5. To compare the snapshots of one or more data object types,
   1. Click the Specific Objects radio button under Objects. The Objects dropdown appears.
   2. Click the dropdown and select one or more objects.
   3. Click Start Compare. The Compare is in progress dialog box appears.
6. To compare the snapshots of all data object types,
   1. Click the All Objects radio button under Objects. The Objects dropdown appears.
   2. Click Start Compare. The Compare is in progress dialog box appears.
      
7. Once the comparison is complete, you can view the comparison report by navigating to the Compares tab.
8. To verify the snapshot compare, check the Compare date and click See comparison. An Object Comparison Report with the compare date and time appears, displaying the details of your snapshots, the selected objects, and the total record count difference for comparison. The Removed, Changed, and Added columns indicate the changes in the record counts for each individual object.
9. To view the difference in total record count for any specific object, type in the object name in the search bar. The comparison of that particular object appears in the list below.
10. Click the Close icon.

How can I view the latest backup snapshot in the IDrive^® Salesforce Backup application?

You can view the latest snapshot of your Salesforce backup by following the steps below.

1. Navigate to the Objects tab under Dashboard.
2. Click the Snapshots field.
3. Click Latest Snapshot.
   
4. The objects included in the latest snapshot backup are listed here.

What data restoration options are available in IDrive® Salesforce Backup?

The IDrive^® Salesforce Backup application provides four data restoration options, categorized as Destructive and Non-destructive.

1. Destructive
   The data restoration process can directly affect the existing records in your Salesforce account.
   1. Overwrite only if current version is newer than snapshot version
      The data restoration process will overwrite the data or record only when the existing record count is older.
   2. Always overwrite all existing data
      Regardless of the data or record availability in your native Salesforce account, the data restoration process will overwrite or recreate the total record count.
2. Non-destructive
   The data restoration process will not affect the existing records in your Salesforce account.
   1. Skip existing data
      If any data or records for an object already exist in your Salesforce account, the data restoration process will skip them and create new records for the rest.
   2. Duplicate
      A duplicate of the selected object will be created as a new record in your Salesforce account, irrespective of the existing old record.

      Note: When metadata objects are included in the restore with this option, the metadata will be overwritten.

   

How can I restore selected objects in my Salesforce account using IDrive^® Salesforce Backup?

To perform a selective object restore,

1. Navigate to Dashboard.
2. Select the individual checkboxes of the objects you wish to restore.
3. Click Restore. The Restore popup appears.
4. The Selected Items and Duplicate radio buttons are preselected. The count of selected objects appears next to Selected Items.
5. Click any of the destructive or non-destructive data restoration options based on your requirements.
   1. Overwrite only if current version is newer than snapshot version
   2. Always overwrite all existing data
   3. Skip existing data
   4. Duplicate
6. Click Restore. Data restoration of the selected objects begins.
   

To view the details of the restore operation,

1. Navigate to Dashboard.
2. Click the Restores tab.

How can I restore all objects in my Salesforce data backup using IDrive^® Salesforce Backup?

You can restore all backed up objects in your Salesforce account using the Snapshots restore feature.

To perform a snapshot restore of the available objects,

1. Navigate to Dashboard.
2. Click Restore. The Restore popup appears.
3. The Snapshot and Duplicate radio buttons are selected by default. The Snapshot and Duplicate radio buttons are preselected.
4. Click any of the destructive or non-destructive data restoration options based on your requirements.
   1. Overwrite only if current version is newer than snapshot version
   2. Always overwrite all existing data
   3. Skip existing data
   4. Duplicate
5. Click Restore. Snapshot restore of the selected objects begins.

To view the details of the restore operation,

1. Navigate to Dashboard.
2. Click the Restores tab.

Where can I find all the restores performed using the IDrive^® Salesforce Backup application?

You can locate all restores and their details by navigating to the Dashboard and clicking the Restores tab. It contains the details of all restore operations, including attributes such as:

• Source
  The backup source that is restored.
• Destination
  The destination where the backed-up data is restored.
• Type
  The type of restore operation based on the selection (Selection or Snapshot)
• Restore Type
  The type of restore to the original path options (Overwrite older, Overwrite always, Skip existing, or Duplicate)

• Items
  The total number of items restored for any specific restore operation.
• Size
  The size of any specific restore.
• Started
  The timestamp of any restore operation.
• Time taken
  The time taken to complete a specific restore operation.
• Performed by
  The administrator who initiated the restore operation.
• Status
  The status of any specific restoration operation (Completed, Pending, In Progress, Failed, Partially Completed).
  

What does the 'Details' button next to a Partially Completed object restore indicate?

As with all operations, including restore, the lack of API requests leads to partial rather than full object restoration, as they rely on the availability of API requests. Hence, restore operations that are impacted by the lack of API requests are partially completed. Clicking the Details button next to a partially completed restoration displays the details regarding the partial restoration of that specific object.

What is a Seat in IDrive^® Salesforce Backup?

A standard user profile in Salesforce is assigned one seat in the IDrive Salesforce Backup. All standard user profiles in the native Salesforce account are assigned individual seats and listed under Seats in the IDrive^® Salesforce Backup application.

What management tools can I access under seats?

The Seats module provides a centralized view of all seats, which are standard user profiles in your native Salesforce account.

To view the list of seats,

1. Navigate to the Seats tab.
2. You can view the list of seats with their details, like First name, Last name, Email, and Profile.
3. Click Seats.
   
4. The Salesforce users refresh is in progress dialog box appears. Once refreshed, any new seats added to your native Salesforce account get reflected in this list while the status of the existing ones is updated.

Where can I view the activity logs for my IDrive^® Salesforce Backup account?

All the backup activities are logged in the Activity Logs section of the console. This includes System Events, Admin Actions, and All Event Logs.

System Events provide an overview of the following:

• Backups

  Displays the backup counts segregated into total backups, successful backups, failed backups, and partially completed backups.

• Hourly Events Summary

  The hourly events summary shows all the events in a graphical format. The larger bubbles represent events in which more backups were processed. The bubble color corresponds to the percentage of backup failures, with total failures shown in red and total completions in blue. If the event contains both failed and completed, the bubble is orange. The bubble tooltip indicates whether the backup is completed/failed. On hovering over the bubble, statistics are displayed. On clicking the bubble, the snapshot details are displayed.

• Event by Day

  Hovering over the backup graph shows the number of successful and failed backups for the last seven days. Hovering over the backup items graph indicates the number of items for which the backup was successful or failed over the previous seven days.

Admin Actions provide an overview of the following:

• Backups
  Displays backup counts, segregated into total, successful, failed, and partially completed backups.
• Other events
  Displays events other than backups, like Salesforce search counts.
• Exports
  Indicates the count of total, successful, and failed exports made to your preferred storage destinations.
• Restores
  Displays restore counts segregated into total, successful, and failed restores.
• Compares
  Shows the count of total, successful, and failed snapshot compares.

All Event Logs list all events such as backup, restore, export, and compare, with details including timestamp, domain name, destination, user account ID, and status.

How can I view the system events log reports for my IDrive^® Salesforce Backup?

To view the system events log reports,

1. Go to Activity Logs.
2. Click the System Events tab.
3. Select your preferred Date range, Event type, and Status by clicking their individual dropdowns.
4. Click Generate Summary. The Report Generated dialog appears on top.
   
5. Click View Event Logs. The detailed system event summary list appears, with corresponding details such as timestamp, domain name, destination, user account ID, and status.
   
6. To download the event log, click Download CSV. The File was exported dialog appears on top, and the log is downloaded to your local storage.

How can I view the admin actions log reports for my IDrive^® Salesforce Backup?

To view the system events log reports,

1. Go to Activity Logs.
2. Click the Admin Actions tab.
3. Select your preferred Date range, Event type, and Status by clicking their individual dropdowns.
4. Click Generate Summary. The Report Generated dialog appears on top.
   
5. Click View Event Logs. The detailed admin actions summary list appears, with corresponding details such as event, timestamp, domain name, and destination.
   
6. To download the event log, click Download CSV. The File was exported dialog appears on top, and the log gets downloaded to your local storage.

How can I view all event activity log reports for my IDrive^® Salesforce Backup?

To view the system events log reports,

1. Go to Activity Logs.
2. Click the All Event Logs tab.
3. Select your preferred Date range, Event type, and Status by clicking their individual dropdowns.
4. Click View Event Logs. The all event logs summary list appears, with corresponding details such as event, timestamp, domain name, destination, user account ID, and status.
   
5. To download the event log, click Download CSV. The File was exported dialog appears on top, and the log gets downloaded to your local storage.

How can I set up a connection to multiple storage destinations to export my Salesforce account backup?

You can set up a new connection with the storage designation of your choice using the Settings in the IDrive^® Salesforce Backup application.

To set up a new connection,

1. Navigate to the Settings tab.
   
2. Under Export Storage Connections, Click Setup new connection.
3. In the Setup New Connection popup, click the Choose provider dropdown.
4. Select the Provider of your choice (e.g., Google Drive) and click Setup new connection.
   
5. You will be directed to the destination page to authenticate your user account.
6. Once authenticated and successfully connected, your storage account will be added to the list of connections.

   Note: You can also set up a new connection within the Export option when you intend to export your backup snapshot to a storage destination of your choice.

7. To delete any added connections, click the three dots icon under Actions, then click Delete.
8. Click Yes in the Delete Connection popup. The connection will be successfully deleted.
   

Note: This deletion will not affect any previously exported backup data or data associated with the storage destination account.

How can I get status notifications for the backups performed in the IDrive^® Salesforce Backup application?

You can receive daily backup status notifications for all backups by following the steps below.

1. Navigate to Settings.
2. Select the Enable daily backup status notification checkbox.
3. Click Apply changes.